Problems with Images/Graphics/Pictures - Powered By Kayako SupportSuite

09 Feb 2010

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	Problems with Images/Graphics/Pictures

Solution The use of graphics/images/pictures can be a great way to spruce up your story or account, but it can also be a source of some frustration. Because images are "links", there are many things that can go wrong.

Problem: A box with a red "X" appears instead of your image

Sometimes when a member loads an image to their story or account, all they may see is a small box with a red "x" in it. This is caused by the "path" being incorrect. In other words, the URL (the web address/link) that you either typed or copied/pasted was incorrect. Coding is very unforgiving; one small character absent or typed in incorrectly can cause the entire link to be bad. When you see the red "x", it means that our system tried to go out and find that image link, but was unable to find it at the URL you provided.

Solution:
To check if the URL is correct, open up a browser window, and copy/paste your URL into the address bar. When you hit enter, you should see your graphic/image on a blank white screen. If you see the image, your URL is good. If you get some sort of error message, you will know the URL is not correct. Go back to your hosting website, and double-check the URL of your image, and insert it into your story or account.

Problem: A strange image appears from your hosting site instead of your image

Sometimes when a member loads an image, a strange graphic from the hosting site appears. Or.... the member loads the image successfully, but some time later (weeks or months), the image is replaced by a strange graphic from the hosting site. This image is called a "placeholder"; it is something your hosting site sends INSTEAD of your own graphic. It means that there is some reason that your hosting site is unable to send your graphic, and sends this "placeholder" in its place.

Solutions:
The solution will often depend on the problem.

Broken Link -- sometimes this can happen when the link to your graphic is broken. If you have deleted the image in your hosting account, or moved it, the link becomes "broken" and you will need to retrieve a new URL to your image.

Exceeds Bandwidth -- this can happen because certain hosting sites have a bandwidth limit and your image exceeded that. Bandwidth refers to the number of "hits" your image has received.... too much traffic and the hosting site will put the brakes on viewing of that image. You can often wait a day or two and the image will return on its own. Or you can look for a different, more robust hosting site to host your images from.

Site Down -- Very rarely, your hosting site may go down due to problems or routine maintenance, and your image will fail to appear. This is usually temporary, and it is recommended that you wait at least 24 hours for your image to reappear.

Problem: Parts of the characters of the URL may appear in text form instead of the image

Sometimes, in the place of where your image should appear, you will see portions of your coding/text from your URL. This may occur more often with people who enter in their own HTML coding in the "simple text editor". This simply means that part of your coding entry was incorrect.

Solution:
Double-check the coding line you put in, including the URL. Perhaps missing a character or a space was put in the wrong place. Make corrections and re-insert the coding into your story or account.

If you continue to have trouble loading your image, please contact a member of the staff through the trouble-tickets, by email or through the forums.

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20 Oct 2008 06:55 PM