25 May 2013 
Support Center » Knowledgebase » The Dreaded 404 Error Message
 The Dreaded 404 Error Message
Solution From time to time, we all encounter the dreaded "404 Forbidden/Error Message", usually when trying to click on a link, and the cause is remarkably simple.

Your computer carries a 'cache' of information -- images, text files, meta data, etc -- that allow you to browse the web faster. When you click on a site, it "remembers" via the cache where you've been before, and holds onto that information to allow you to load at the site faster.

However, sometimes the cache can overflow with data, causing errors and issues in displaying some pages - producing a faulty 404 Forbidden error. To fix this problem, you will need to clear your cache (usually you can do this by holding the control key down and refreshing the page - CTRL-R) and the issue should be rectified. If not, you may want to take a more industrial approach, running disk cleanup and rebooting your computer. If the issue persists, consider using a different web-browser.

If you are unsure how to clear your cache, do a web-search using the terms "clear cache" and add your web browser name (i.e. Internet Explorer, Firefox, etc). There are many places on the web with step-by-step instructions on how to clear your cache.


Article Details
Article ID: 15
Created On: 24 May 2006 11:28 PM

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